Account & Data Deletion

Last updated: 7 October 2026 Business Koro respects your right to have your personal information removed. This page explains what we store, how to ask for your account and data to be deleted, how long it takes, and what we are required to keep. 1. Data We May Store When you register and use Business Koro, we may store: - Name, phone number and WhatsApp number - Email address, if provided - Address or location information - Account login information - Business profile details you added - Membership package and subscription history - Payment and transaction records - Order records, including customer delivery information you submitted - Wallet balance, settlement and withdrawal records - Support messages and communication records - Device, browser, IP address and security logs - Notification registrations for your phone or browser If you signed in with Google or Facebook, we store the account identifier and the name and email address received from that service. We do not store your password for those accounts. 2. Customer Information You Submitted As a reseller you may have submitted your customers' names, phone numbers and addresses to place orders. That information belongs to your customers, not to your account, and is tied to the orders it was used for. Deleting your account does not remove it, because it forms part of the delivery and payment record of a completed order. If one of your customers wants their information removed, they should contact us directly using the details in section 8, or ask you to contact us on their behalf. 3. How to Request Deletion The quickest way is from your own account: From the app or website 1. Sign in to the Business Koro app or businesskoro.com. 2. Open Settings. 3. Tap "Request account deletion", add a reason if you wish, and tap "Send request". You can see the status of your request in the same place, and cancel it while it is still waiting. If you cannot sign in, send us a request in either of these ways: By email To: [email protected] Subject: Data Deletion Request Include: your full name, the phone number registered on your account, and the reason for deletion if you wish to give one. Send it from the email address registered on your account. By WhatsApp To: 01352508431 Message from the phone number registered on your account, stating that you want your data deleted. You may also call our hotline on +8809617880010 during support hours and we will guide you through it. 4. Identity Verification Before anything is deleted we confirm that the request came from the account holder. An account cannot be erased by someone else. A request sent from inside your signed-in account is already confirmed as yours. For requests by email, WhatsApp or phone, we check that the request came from the email address or phone number registered on the account. If it did not, we will contact you on your registered number to confirm. We may ask one or two questions only you would be able to answer, such as a recent order number. If we cannot verify the request, we will not act on it, and we will tell you why. 5. Processing Time We acknowledge every request within 3 working days. Once your identity is confirmed, deletion is completed within 30 days. In most cases it is much sooner. If anything delays it, we will tell you the reason and the expected date. Before an account can be deleted: - Any money in your wallet (earning balance, pending profit or order balance) must be withdrawn or refunded - Any withdrawal in progress must be completed or cancelled - Any order or wholesale order that is still open must be delivered, returned or cancelled We will tell you if any of these apply and help you close them. 6. What Happens When Your Account Is Deleted - Your name is replaced with "Deleted user" - Your email address, phone number, profile photo, business profile details and Google sign-in link are removed - You are signed out on every device, and the account can no longer be signed into - Notifications to your phones and browsers stop, and any API keys you created are switched off Deletion cannot be undone. If you want to use Business Koro again later, you will need to register a new account. 7. Records We Must Keep Some records cannot be deleted on request, because we are required to keep them: - Order, payment, settlement and withdrawal records are retained for accounting, tax and legal purposes. - Records connected to an open dispute, complaint or investigation are retained until it is resolved. - Security and access logs are retained for a limited period to protect the platform against fraud and abuse. - Support conversations stay with the deleted account as a record, but no longer show your name. These retained records are kept only for the purposes above. They are not used for marketing, are not shared for any commercial purpose, and are removed once the legal retention period ends. Everything else — your profile, contact details, login information and notification settings — is deleted. 8. Contact and Support Email: [email protected] WhatsApp: 01352508431 Hotline: +8809617880010 Support hours: 10:00 AM to 8:00 PM, every day Website: https://businesskoro.com If you are unhappy with how your request was handled, reply to the same email thread and ask for it to be reviewed.